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Introduction to Semaswift

Semaswift is a comprehensive call center platform that provides APIs for building powerful customer engagement solutions. Our platform combines voice communication, ticketing, billing, CRM, and real-time capabilities into a unified API.

What is Semaswift?​

Semaswift provides a complete suite of 11 interconnected APIs for building customer engagement solutions:

  • Authentication & Authorization - Secure user management with OAuth2/OIDC, JWT tokens, and fine-grained permissions
  • Voice & Telephony - VoIP call center operations, agent management, call queues, and real-time communication
  • Ticketing System - Customer support ticket management with SLAs, automations, and workflows
  • Billing & Subscriptions - Subscription management, usage tracking, invoicing, and payment processing
  • Customer Engagements - Multi-channel conversation tracking across voice, chat, and email with customer context
  • CRM - Accounts, contacts, lead pipeline, custom fields, notes, and a unified activity timeline aggregating events from every service
  • Uploads & File Management - Secure file uploads for recordings, documents, and attachments with cloud storage integration
  • Automation - AI-powered transcription, summarization, and sentiment analysis for calls and conversations
  • Notifications - Multi-channel delivery of email, SMS, push, and in-app notifications
  • Reports & Analytics - Comprehensive reporting and analytics across all services
  • Surveys - Customer feedback collection and survey management with response analytics

Key Features​

Multi-Tenant Architecture​

Every API request is scoped to an organization, ensuring complete data isolation between tenants.

Real-Time Capabilities​

WebSocket connections via Centrifugo provide instant updates for call events, agent status changes, and ticket notifications.

Flexible Authentication​

Choose from multiple authentication methods:

  • JWT Tokens - For web and mobile applications
  • OAuth2/OIDC - For third-party integrations
  • Personal Access Tokens (PAT) - For server-to-server communication

Fine-Grained Permissions​

Role-based access control with SpiceDB ensures users only access what they're authorized to see.

API Design Principles​

Our APIs follow these principles:

  1. RESTful Design - Resources are accessed via standard HTTP methods
  2. JSON Responses - All responses are in JSON format
  3. Consistent Pagination - List endpoints use cursor-based pagination
  4. Idempotent Operations - Safe retries with idempotency keys
  5. Comprehensive Error Codes - Clear error messages with actionable guidance

Getting Help​

  • API Reference - Detailed documentation for each endpoint
  • Guides - Step-by-step tutorials for common use cases
  • Changelog - Stay updated with API changes and new features
  • Support - Contact us at [email protected]

Next Steps​

Ready to get started? Head to the Quick Start guide to make your first API call.