PauseEntitySLA stops the entity's running clocks.
POST/api/v1/ticketing/sla/entities/:entityType/:entityId/pause
A paused clock banks the minutes it has consumed and stops being a breach candidate, so a pause genuinely extends the deadline rather than merely deferring detection.
Errors
- INVALID_ARGUMENT: Unknown entity_type
- PERMISSION_DENIED: Caller lacks sla:manage permission
Request
Responses
- 200
- default
A successful response.
An unexpected error response.