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ProcessOfflineMessage processes an offline message.

POST 
/api/v1/engagements/webchat/offline-messages/:id/process

Actions:

  • "process": Create an engagement and notify agents
  • "spam": Mark as spam

Errors​

  • NOT_FOUND: Message does not exist
  • FAILED_PRECONDITION: Message already processed

Request​

Responses​

A successful response.