Skip to main content

GetWidgetStatus checks if team is online.

GET 

/api/v1/public/webchat/status/:channelConfigId

PUBLIC ENDPOINT - No authentication required. Used by the webchat widget to determine online/offline status.

Returns:

  • is_online: Based on business hours and agent availability
  • config: Widget appearance settings
  • prechat_form_required: Whether visitor must fill form first

Request

Responses

A successful response.