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GetAgentTokens generates Centrifugo tokens for an authenticated agent.

GET 
/api/v1/engagements/realtime/tokens

Returns:

  • Connection token for WebSocket auth
  • Subscription tokens for default channels
  • Centrifugo WebSocket URL

Default Channels​

  • user:{user_id} - Personal notifications
  • org:{org_id}:inbox - Inbox updates
  • org:{org_id}:agents - Agent presence
  • engagement:{id} - For each active engagement

Responses​

A successful response.