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GetContactTimeline retrieves timeline events across all engagements for a contact.

GET 
/api/v1/engagements/contacts/:contactId/timeline

Returns a unified timeline of all interactions with a contact across all their engagements, providing a complete interaction history.

Use Cases​

  • View complete customer interaction history before handling a new engagement
  • Generate contact activity reports
  • Understand full context of customer relationship

Pagination​

  • page: Page number (default: 1)
  • per_page: Results per page (default: 50, max: 100)

Errors​

  • NOT_FOUND: Contact does not exist
  • PERMISSION_DENIED: Caller lacks required permissions

Request​

Responses​

A successful response.